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CIFFA Education / CIFFA/Schulich Management Programs

CIFFA Education

Building a Strong Customer Service Culture for Your Organization
Upcoming Courses and Registration: Please choose a program from the course list below to sign up.
Start Date End Date Course Name Location Member Price Non-Member Price Select Course
Sep 18, 2017 Nov 03, 2017 Building a Strong Customer Service Culture for Your Organization Webinar $890.00 CAD + Tax $1,450.00 CAD + Tax
Building a Strong Customer Service Culture for Your Organization
  • Start Date: Sep 18, 2017
    Location: Webinar
    Member Fee: $890.00 CAD + Tax
    Non-Member Fee: $1,450.00 CAD + Tax

Schulich/CIFFA Virtual classes are offered for the busy professional who requires flexibility in their career development.  The virtual class offers recorded lectures, and independent projects that are completed weekly on your time, as well as live lectures delivered once per week in the evening by a Schulich instructor. 

Details
Locations: Online Virtual Classroom
Exam Location: No Exam
Certificate : Joint SEEC/CIFFA Certificate of course
Final passing grade (%) : N/A
Certificate Expiry : NA
Prerequisites:

A minimum of 2 years working in a supervisors role – sales and client service, operations.

Experience with Excel, P&L spread sheets, budget creation or adherence.


Schedule & Topics:

Length of Course/Program: 7 weeks, 3 hours per week

Evaluation Method: Weekly participation, online quizzes and final assignment

More information on the completion of this course, will be provided in a pre-course lecture held one week before the start date.

Location:

Online – Virtual class

The virtual class is taught over 7 weeks.  Each week contains the following delivery format:

  • 1 hour pre-recorded lecture released every Monday
  • 1 hour live online lecture held every Tuesday at 8pm EST.
  • Independent study projects provided weekly


Learning Objectives:

Click here for details

Target Audience:

Global logistics and Freight Forwarding professionals

  • Executives
  • Managers and potential executives
  • Supervisors and potential managers

Policy:

CIFFA members choosing the invoice option must have their registration paid in full before the start of class.  No admission to the class is permitted unless payment is received.

Fees, dates, speakers and applicable taxes are subject to change. CIFFA’s liability is limited to reimbursement of paid tuition fees. One free transfer is permitted, provided written notice is received at least 15 days in advance of the seminar start date. Late transfer requests, less than 15 days in advance of the start date, will incur a $100 fee. Additional transfers are $200 each. Cancellations received in writing at least 30 days in advance of the course start date will receive a full refund. 

Written cancellations received less than 30 days prior to the course will be subject to a $500 administration fee. Participants must complete all course lectures and fulfill all program requirements in order to receive a certificate.



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