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CIFFA Merchandise Return Policy

CIFFA Return Policy

There are no returns for any CIFFA documents, unless damage occurs during shipping or due to printing defects.

A claim for damage must be submitted to CIFFA, membership@ciffa.com within 15 days of receipt of goods. Damaged documents must be returned before replacement is made.

CIFFA Return Policy on FIATA Documents

Only CIFFA Regular Members are entitled to purchase FIATA documents.  Should membership status in CIFFA change, companies are required to return all unused FIATA documents to CIFFA, without refund.  Otherwise, there are no returns for FIATA documents, unless damage occurs during shipping, or due to printing defects. A claim for damage must be submitted to CIFFA, membership@ciffa.com, within 15 days of receipt of goods. Damaged documents must be returned before replacement is made.

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