CIFFA Education / CIFFA/Schulich Management Program

CIFFA Education

Building a Strong Customer Service Culture for Your Organization
Upcoming Courses and Registration: Please choose a program from the course list below to sign up.
Start Date End Date Course Name Location Member Price Non-Member Price Select Course
Building a Strong Customer Service Culture for Your Organization

How can you build the best service culture in your industry? Achieving strong customer loyalty and customer satisfaction are the cornerstones of every great Freight Forwarding organization.

How your organization should strategically approach creating a customer service culture – that every single team member supports – is what this program is all about.

This course is hands-on learning. You will develop an active plan using input from your customers and business team to achieve the top service levels in your industry.

The Best Part:

Each participant will receive pre-course questionnaires and skills-building assignments to customize your learning process. Plus conduct a Service Opportunity Analysis that every team member can use to improve service. Achieve the highest level of customer satisfaction and retention by using a powerful ‘Service Opportunity Analysis’ Building a Strong Customer Service Culture for Your Organization.

Bundle Option

Enrolment in all 3 scheduled courses by one learner will receive a 10% rebate off the total cost. Bundle dates are not transferable, and substitutions are not permited. Those interested in the bundle are asked to call CIFFA at (416) 234-5100 (227) or email mgtprogram@ciffa.com.

Group Registration

CIFFA provides alternate pricing for group registrations. Those interested in the group rate are asked to call CIFFA at (416) 234-5100 (227) or email mgtprogram@ciffa.com.

Details
Locations: Online
Exam Location: No Exam
Certificate : Joint SEEC/CIFFA Certificate of course completion
Final passing grade (%) : N/A
Certificate Expiry : N/A
Prerequisites:

Recommended: A minimum of 2 years working within a supervisor’s role

Schedule & Topics:

Schedule: 

Length of Course: 3 days 

Time: 8:30-4:30 pm

Learning Objectives:

Click here for details.

Target Audience:

Important note: Fees, dates, speakers and applicable taxes are subject to change. CIFFA’s liability is limited to reimbursement of paid tuition fees. One free transfer is permitted, provided written notice is received at least 15 days in advance of the seminar start date. Late transfer requests, less than 15 days in advance of the start date, will incur a $100 fee. Additional transfers are $200 each. Cancellations received in writing at least 30 days in advance of the seminar start date will receive a full refund.  

Written cancellations received less than 30 days prior to the course will be subject to a $500 administration fee. Participants must attend all program days and fulfill all program requirements in order to receive a certificate. 

CIFFA members choosing to be invoiced, must have their registration paid in full before the start of class.  No admission to the class is permitted unless payment is received in full.  For paid and unpaid invoices where written cancellations are received less than 30 days prior to the course, will be billed a $500 administration fee.

Related Courses