CIFFA Education / CIFFA/Schulich Management Program

CIFFA Education

Building a Strong Customer Service Culture for Your Organization
Upcoming Courses and Registration: Please choose a program from the course list below to sign up.
Start Date End Date Course Name Location Member Price Non-Member Price Select Course
May 06, 2021 May 27, 2021 Building a Strong Customer Service Culture for Your Organization Online Virtual Classroom $590.00 CAD + Tax $990.00 CAD + Tax
Building a Strong Customer Service Culture for Your Organization
  • Start Date: May 06, 2021
    Location: Online Virtual Classroom
    Member Fee: $590.00 CAD + Tax
    Non-Member Fee: $990.00 CAD + Tax

Schulich/CIFFA Virtual classes are offered for the busy professional who requires flexibility in their career development.  The virtual class offers recorded lectures, and independent projects that are completed weekly on your time, as well as live lectures delivered once per week in the evening by a Schulich instructor. 

Locations: Online Virtual Classroom
Exam Location: No Exam
Certificate : Joint SEEC/CIFFA Certificate of course
Final passing grade (%) : N/A
Certificate Expiry : NA


Schedule & Topics:

Length of Course/Program: 4 weeks, 3 hours per week

Evaluation Method: Weekly participation, online quizzes and final assignment


Online – Virtual class

The virtual class is taught over 4 weeks for the crash course.  Each week contains the following delivery format:

  • 1 hour pre-recorded lecture released every Friday
  • 1 hour live online lecture held every Thursday at 8:00 pm EST starting May 6
  • Independent study projects provided weekly

Learning Objectives:

Click here for details

Target Audience:

Global logistics and Freight Forwarding professionals

  • Executives
  • Managers and potential executives
  • Supervisors and potential managers


CIFFA members choosing the invoice option must have their registration paid in full before the start of class.  No admission to the class is permitted unless payment is received.

Fees, dates, speakers and applicable taxes are subject to change. CIFFA’s liability is limited to reimbursement of paid tuition fees. One free transfer is permitted, provided written notice is received at least 15 days in advance of the seminar start date. Late transfer requests, less than 15 days in advance of the start date, will incur a $100 fee. Additional transfers are $200 each. Cancellations received in writing at least 30 days in advance of the course start date will receive a full refund. 

Written cancellations received less than 30 days prior to the course will be subject to a $500 administration fee. Participants must complete all course lectures and fulfill all program requirements in order to receive a certificate.

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