Logixboard to enhance its all-in-one customer experience management platform

Industry Updates February 01, 2022

CIFFA Associate member Logixboard, https://www.logixboard.com/, a customer experience platform for freight forwarders and logistics service providers, has raised $32M in a Series B round led by New York-based global private equity and venture capital firm Insight Partners, with continued participation from Redpoint Ventures, F-Prime Capital, Social Leverage, Founders’ Co-op, and other existing investors.

Logixboard will use the new funds to enhance its all-in-one customer experience management platform and to triple its headcount with a focus on its engineering team. The company plans to introduce a suite of new features that have been directly requested by freight forwarders and logistics service providers including: expanded partnerships and integrations with leading freight forwarding software; payments processing; enhanced shipment tracking data; and order and booking creation and communication.

Logixboard says its platform makes it possible for freight forwarders to collaborate with their customers on everything from invoicing or exchanging messages, to sharing real-time shipment locations. These activities happen inside a white-labeled, tailored platform that is uniquely branded for each customer.

Logixboard integrates into existing software, requiring minimal changes to operational processes so that the final product can be end-user-ready in just a few weeks. “We’re proud to swiftly follow up last year’s Series A announcement with this latest round because we’ve seen immense growth, with a 900% percent increase in shippers using the platform and see a huge opportunity to introduce new functionality that will help our customers thrive,” said Julian Alvarez, CEO, and co-founder of Logixboard.

“In response to the ever-increasing volume of shipments moving through our system, we will soon offer payment processing on our platform. This will be one of the first fusions of fintech and supply chain technology. End-users will spend less time toggling between various apps and services to get their jobs done, and freight forwarders will have a stickier product experience to further increase their customer retention in a highly competitive market.”

“We see Logixboard’s technology as not just a best-in-class technology solution to help freight forwarders modernize their customer experience offerings, but as an integral part of the supply chain ecosystem that will help move the industry far past decades of stagnant technology. We’re excited to partner with Julian and the team at Logixboard as they continue to digitize an industry and scale,” said Teddie Wardi, Managing Director at Insight Partners.

Logixboard also has a dedicated Product and User Experience Research Team focused on analyzing shippers so that the company can develop products to help freight forwarders better serve their customers.